1 8 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • A U G U S T 2 0 1 7
Ideas Work
That
O
ur patients use a
HIPAA-compliant
patient check-in
kiosk. Here's how it works:
Patients sit down at the
kiosk and scan their health-
care card or ID, which does
a few things: It identifies
the patient, confirms their
appointment and leads
them through the registra-
tion process, with options
for English, Spanish and a
Chinese dialect; it prompts
them to answer questions
about advance directives,
compliance and demo-
graphics, the latter of which
we need to collect for the state; it tells them their eligibility, their
deductible and their co-pay; and it gives them the option to pay their
copay with a credit card right there at the kiosk, which a lot of people
do. We also ask for their email address, which we can use for survey
distribution.
Check-in takes just a few minutes, and most patients seem to prefer
using the kiosk because they feel more in control. We've cut down on
the number of patients who have to spend time with our front desk,
which means we're spending less time chasing paperwork. Some
unexpected benefits came our way through the kiosk's insurance-ver-
ification engine: The automatic first-run verification of patient eligi-
• IN CONTROL The kiosk gives patients control of the registration
process, which helps to reduce the amount of time front-desk staff spend
chasing paperwork.
Self Check-In for Patients
East
Side
Endoscopy
and
Pain
Management
Center
