Bellevue, Wash. But, she says, the effort is paying off.
In potentially uncomfortable situations, it's important for staff to know
that management has their backs, agrees Michelle Lynn, BSN, RN, ASC
director of the Springfield (Ill.) Clinic. "Some surgeons are intimidating,"
says Ms. Lynn. "But the
staff are always encour-
aged to speak up and
informed that they will
be supported 100% for
questioning anything."
Nicolette Williams,
RN, CNOR, OR direc-
tor at the Lakeland
(Fla.) Surgical and
Diagnostic Center,
says she counts on RN
circulators to be
"assertive and address
those concerns," if
physicians aren't
engaging with the staff
the way they should
be.
Time and attitude
It may be a little shock-
ing that only about
one-fourth (23.4%) of
respondents say they
never see physicians or
J U L Y 2 0 1 7 • O U T PA T I E N T S U R G E R Y. N E T • 1 4 5
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