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the right fit, then you have to make a tough decision. But I believe once you
have a culture in place in which people are held accountable, the people who
don't want to be led will deselect themselves out of the equation. It's a matter of
letting the garden weed itself.
• Not every leader is the same. There are basically 3 different types of lead-
ers. First there are transactional leaders, and these are the people who create
systems built around reward and punishment. Next are charismatic leaders,
who lead through a cult of personality. Charismatic leaders will be effective for
a short period of time, but organizations typically aren't able to sustain their
momentum once those charismatic leaders leave. General Electric's Jack Welch
and Apple's Steve Jobs are good examples. Then there's the final group, the
transformational leaders. These are the people business consultant Jim Collins
calls true "Level 5" leaders. They're humble, and they're often introverted, but
these are the people who bring about big, lasting change because they under-
stand people and what motivates them. If you're one of these people, you
achieve not because you're able to get other people to see your vision, but
because you're able to get them to work together and embrace a shared vision.
• Set expectations. The rock band Van Halen was known for its intricate
concerts, with lots of lights, pyrotechnics and other moving parts. Legend has
it that David Lee Roth, Van Halen's singer, built an interesting stipulation into
the contract with each concert venue: On the day of the show, there was to be
a bowl of M&M's in the dressing room with all the brown M&M's removed. If he
walked into the dressing room, looked into the bowl of M&M's and saw any
brown, either the show was canceled or the promoter had to forfeit their earn-
ings. His thinking was that if the venue didn't take the time to read the
specifics of the contract, they would likely take shortcuts or overlook aspects
of the stage set-up. Considering the inherent danger of putting on a Van Halen
show, he didn't want to risk anyone getting hurt. It was all about safety. The
point is this: If your team doesn't know what you expect of them, someone
might get hurt.
