Outpatient Surgery Magazine

No Guarantees - March 2017 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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Page 17 of 138

1 8 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • M A R C H 2 0 1 7 A ccreditation surveys are always a chal- lenge, especially when it's tough to get staff members to focus on all the pieces they need to know. Fortunately, I've figured out a way to help us sail through them with high marks. I had always given staff members handouts with various tips and poli- cies when we had a survey upcoming. But it was pretty clear they weren't really reading them. Whenever the time came to actually discuss them in staff meetings, I seemed to be the only one doing any discussing. Figuring a carrot would work better than a stick, I decided to make a constructive game out of it. I assigned everyone a partner and began ask- ing survey-related questions from the handouts at every meeting, with each question valued at a theoretical dollar figure. Then I awarded tokens corresponding with the various dollar amounts to each pair that wrote down the correct answer. I also changed the teams every week, so no one could just depend on his or her partner to have all the right answers. After 5 weeks, I let the top 3 teams "shop" for prizes — like gift cards, a paid day off, a half-day off, extra time for lunch and other small gifts — each valued at a specific amount. It was well worth it. People suddenly got very interested, and not only did we get a perfect score on our most recent survey, we also aced a sur- prise CMS survey a short time later. Lynn Rhea, RN, BSN bacefun@hotmail.com Baltimore (Md.) Ambulatory Center for Endoscopy Accreditation Quiz Game Helped Us Ace Our Survey • SURVEY SAYS? The big prize came when we aced our accreditation and CMS surveys. Ideas Work That

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