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Did Skin Prep Fuel This Fire? - February 2017 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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Business Advisor BA 3 4 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • F E B R U A R Y 2 0 1 7 • Hospitals. Beginning this year, Medicare is tying 2% of reimbursements to results of the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) customer satisfaction survey (hcahpsonline.org). The 32-question survey is adminis- tered to a random sample of patients continuously throughout the year. CMS publicly reports the results, and pays out the bonus money accordingly. Each year, only hospitals with high patient-satisfaction scores and a measure of certain basic care standards will earn that money back, and the top performers will receive bonus money from the pool. • ASCs. Beginning in 2018, for ASCs to receive the full annual update to their annual payment rate for that year, they must fulfill the reporting requirements of the Ambulatory Surgical Center Quality Reporting (ASCQR) program. Initially, ASCs will be considered to be in compliance when they contract with an appropriate vendor and collect the required number of completed surveys, says the Ambulatory Surgery Center Association (ASCA), adding that Medicare payment determinations will be made based only on com- pliance and noncompliance, not on the scores the ASCs receive from patients. ASCs that don't meet the reporting requirements, including allowing the data to be publicly available, may incur a 2.0 percentage point reduction to any payment update for that year. Participation in PAY FOR PERFORMANCE How Patient Satisfaction Impacts Reimbursement • PERCEPTION OF CARE Patient satisfaction now factors into Medicare reimbursement for surgical facilities.

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