they should feel safe and appreciated for doing so.
Overcoming obstacles
The big picture is one in which we need to do a much better job of
promoting communication in general. And note that communication
doesn't have to be negative. I would like to see everybody get together
at the end of every day and each mention one thing that went well and
why. You can then aggregate those things and incorporate them into
your training, knowing that they led to better results.
But there are obstacles to overcome. Physicians have great techni-
cal knowledge and skills, but many have little or no education regard-
ing leadership. They aren't taught how to bring their teams together
and make sure they're working together. One result is that team mem-
J A N U A R Y 2 0 1 7 • O U T PA T I E N TS U R G E R Y. N E T • 7 3
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61% of sentinel events are caused by communication failures*
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