4 8 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • J a n u a r y 2 0 1 7
The vast majority of aSC
administrators who respond-
ed to our survey say their
salaries stayed about the
same or rose only slightly in
2016, but it appears to have
been a good year for bonuses
on the surgery center side. Of
348 aSC survey respondents,
59 say they earned bonuses of
at least $10,000, and more
than one-third of those
cashed bonus checks of
$25,000 or more.
The top criteria for such
hefty rewards? not surpris-
ingly, facility profits, case volume and other financial bench-
marks. Tammy andrews, CaSC, administrator of the Carolina
Coast Surgery Center in Murrells Inlet, S.C., says patient and
physician satisfaction scores are also key considerations where
she works. and her center is in the top 1% in the country in
patient satisfaction. "We look at ourselves as a boutique opera-
tion, compared to a hospital," she says. "We try to go the extra
mile and really take the time for our patients."
That involves some minor spending that could raise costs —
like picking up soup from a local restaurant and bringing it back
for total joint patients — but "we look at it as the cost of making
sure we accomplish the goals we've set in our culture," she says.
BONUS PAYMENT
How Big's Your Bonus Check?
• BONUS BEHAVIOR Patient satisfaction matters, and "it
doesn't cost anything to be nice," says Tammy Andrews, CASC.
