truth efficiently and clearly without blaming, judging or finger-point-
ing. That's done by turning the focus on yourself, by learning about
what makes you tick before you can communicate better with others.
It also involves listening to understand instead of preparing to reply
while someone is speaking to you. Listen carefully to every member
of your team, so you can clue into what they need in order to do a
better job.
Learning about the universal principles of communication has
improved the way I communicate in the OR when things don't go as
expected. For example, when a needed instrument is missing, aggres-
sive questions such as Didn't you read my preference card? or Can't
you do your job? have been replaced with Is there a reason why the
instrument is missing, and What can we do to ensure it doesn't hap-
pen again? The surgi-
cal team is held
accountable, but the
blame and shame
reaction is gone. We
thrive by working
together as a team to
solve problems.
I'll also spend a cou-
ple minutes with the
staff before surgery
begins, especially
when members I've
never worked with are
in the room, to go
over the key parts of
the case, my preferred
Business Advisor
BA
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