ily members feel more up to date and involved in the patient's care,"
says Michelle Tingle, MSN, RN, CNL, CNOR, clinical manager of
preadmission and pre-operative services at Sarasota (Fla.) Memorial
Hospital. "Even if a surgery is taking a little longer than expected,
you can send a text to let the family know, so they're not sitting
there and thinking: This is taking too long; something must be
wrong."
J a n u a r y 2 0 1 7 • O U T PA T I E N TS U R G E R Y. N E T • 5 7
Twistle
POST-OP CARE
Send video instructions about
infection prevention and medica-
tion reminders to ensure a
patient's speedy recovery.
Jellyfish Health
PATIENT SATISFACTION SURVEYS
Send automatic updates asking
patients to rate their experience,
while making it easier to follow up
for more in-depth feedback.
Simple Admit
CO-PAY REMINDERS
remind patients of their payment options
so they can fulfill their financial obliga-
tions promptly, with gentle updates for
collecting on outstanding balances.
