Outpatient Surgery Magazine - Subscribers

Work-Life Balance - January 2017 - Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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ily members feel more up to date and involved in the patient's care," says Michelle Tingle, MSN, RN, CNL, CNOR, clinical manager of preadmission and pre-operative services at Sarasota (Fla.) Memorial Hospital. "Even if a surgery is taking a little longer than expected, you can send a text to let the family know, so they're not sitting there and thinking: This is taking too long; something must be wrong." J a n u a r y 2 0 1 7 • O U T PA T I E N TS U R G E R Y. N E T • 5 7 Twistle POST-OP CARE Send video instructions about infection prevention and medica- tion reminders to ensure a patient's speedy recovery. Jellyfish Health PATIENT SATISFACTION SURVEYS Send automatic updates asking patients to rate their experience, while making it easier to follow up for more in-depth feedback. Simple Admit CO-PAY REMINDERS remind patients of their payment options so they can fulfill their financial obliga- tions promptly, with gentle updates for collecting on outstanding balances.

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