Outpatient Surgery Magazine

N O V E M B E R 2 0 1 6 • O U T PA T I E N TS U R G E R Y. N E T • 2 1 Deliver World-Class Customer Service Put a smile on the face of every person who passes through your facility: patients, staff and surgeons, by following the example of such world-class corporations as the Ritz Carlton. Even the smallest ges- ture can make a big difference in how others perceive your surgical brand. Vangie Dennis, RN, BSN, CNOR, CMLSO, Emory Healthcare, Atlanta

• Cover: What Surgeons Want - Outpatient Surgery Magazine, November 2016
• Table of Contents: Features
• Table of Contents: Departments
• Editor's Page: Does Your Facility Have Surgeon Appeal?
• Ideas That Work: A Milk Run to Restock Your ORs
• Ideas That Work: Hang Tags to Identify Outdated Supplies
• Ideas That Work: Designate Safe Rooms
• Ideas That Work: Why Your Nurses Should Sit in on RN Job Interviews
• Ideas That Work: Notify Staff of Last-Minute Schedule Changes
• Ideas That Work: Stop and Check Before Placing Regional Blocks
• A Look Back at OR Excellence
• Coding & Billing: Coding Pain Procedures With Precision
• Business Advisor: Get Your Credentialing Files in Order
• What Surgeons Want
• 5 Trends to Watch in ENT Technology
• 5 Keyw to Success with Continuous Nerve Blocks
• How to Run a Successful Glove Trial
• Missed a Spot?
• Fine-Tune Your Cataract Cases
• 3 GI Trends Worth Watching
• Clearing the View in Arthroscopy
• Thinking of Buying ... An Automated Endoscope Reprocessor
• Cutting Remarks: The Spirit of Giving Is Alive and Well
• Behind Closed Doors: The OR Set to Radio Disney