What Surgeons Want - November 2016 - Subscribe to Outpatient Surgery Magazine
Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.
N O V E M B E R 2 0 1 6 • O U T PA T I E N TS U R G E R Y. N E T • 2 1
Deliver World-Class Customer Service
Put a smile on the face of every person who passes through your
facility: patients, staff and surgeons, by following the example of such
world-class corporations as the Ritz Carlton. Even the smallest ges-
ture can make a big difference in how others perceive your surgical
brand.
Vangie Dennis, RN, BSN, CNOR, CMLSO, Emory Healthcare, Atlanta