Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.
Issue link: http://outpatientsurgery.uberflip.com/i/685863
4 4 S U P P L E M E N T T O O U T P A T I E N T S U R G E R Y M A G A Z I N E J U N E 2 0 1 6 managing, doesn't he understand everything that's going on in his world? The same goes for nurses. There shouldn't be an assumption that they know every- thing about how to run a department or a facility from the start. • You learn what you live. The experience of taking that leap of faith to lead- ership is different for everyone. Whether you've been with the organization you're leading for many years or you're just arriving, though, your results will depend on the experience you've gained. In short, what you've seen is what you know. • What makes a leader. First and foremost, nurse leaders have to understand what it means to really take care of patients. They never forget that's what we're here for, taking care of people at their worst times. In service industries such as restaurants or hotels, it's easy to pursue excellence. Their customers are most often happy, they're looking to have a good time. Someone who comes to us, even for elective surgery, is probably scared, nervous, anxious. Second, a good leader is someone who listens to staff, who holds them accountable, but appre- ciates their contributions and mentors them. Then the staff feels like they have a voice and feels empowered to make decisions. Then they'll understand what they're here for. • Forming the future. Our role as leaders is to build and sustain exceptional outcomes, which will grow and coach our people. This in turn will develop the next generation of leaders. There are more than 3.1 million RNs in this country. Some projections say 500,000 will retire by 2022. As leaders, we'll have a dra- matic impact on the future of health care. OSM