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empowering staff to be assertive with visitors at your facility. They can say to
someone tailgating them through personnel-only doorways, "Is there a way I can
help you? Because this isn't an authorized area for visitors."
Leadership plays a key role in this as well. If you want your staffers to be
aware of security concerns, but you brush them off or don't make them a pri-
ority when they report their concerns, you'll encourage complacency. If a
manager gets a report of a loose lock or RFID doors not working, there needs
to be a sense of urgency to fix those problems. It should be a priority. "It's
better to be prepared and avert a crisis than to do these things after some-
thing has already happened," says Ms. Chrismer. "You can avoid the scars and
wounds and trauma."
OSM
