J U N E 2 0 1 6 O R E X C E L L E N C E . C O M 1 7
• Safety is a journey, not a destination. You may get back to your facility
after this conference is over and find out that everybody in your department did
everything just right and they didn't make one single mistake. That's awesome
— celebrate those victories and pat your staff on the back. But remember when
the doors crack open and another patient comes in, that safety journey starts all
over again. You can't ever stop. You can't ever rest. It is the nature of what you
do.
• The only number that matters is zero. Zero is the only number that will
ever matter in health care. By the sheer fact that you put on a badge every
morning that says you're an employee of a healthcare facility, you take upon
yourself that responsibility to do everything you can to keep the number of safe-
ty-related errors at zero. The next mother, father or child who comes in, they're
not numbers, they're people.
OSM
