O
ngoing stud-
ies show a
simple truth:
Patients don't usual-
ly sue providers they
like. It's easier for a
patient to forgive the
physician who sits
and honestly
explains what hap-
pened, than the rude
one who can't spare
5 minutes to answer questions. The University of Michigan has a long-
standing policy whereby providers and administrators meet with
patients who have suffered mal-outcomes, apologize and compensate
them for monetary losses. This recognize-apologize-compensate pro-
gram has resulted in a 60% reduction in medical liability claims. Here's
what you can do to avoid a medical liability lawsuit after an adverse
event.
Exp l ai n wh a t h a p p e n e d
When an unintended outcome occurs, your first thought may be to
call your attorney. While that's usually a good first step, I strongly
argue that this shouldn't cause a significant delay in talking to the
patient and their family. Providing a clear explanation to the patient is
the priority.
It's one of the toughest situations you face as a provider, but talking
J A N U A R Y 2 0 1 6 • O U T PA T I E N TS U R G E R Y. N E T • 3 3
Medical Malpractice
Thomas Fleeter, MD
Talking Your Way Out of a Lawsuit
It's simple — patients don't sue providers they like.
• OPEN COMMUNICATION Talking honestly and openly with patients doesn't only help you avoid litigation —
it's simply good practice.
Jason
Meehan