Outpatient Surgery Magazine

Focused Factories - November 2015 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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6 0 O U T P A T I E N T S U R G E R Y M A G A Z I N E O N L I N E | N O V E M B E R 2 0 1 5 There are several other little comforts that make a big difference in your cataract surgery patients' satisfaction: • Personalized pre- op. It's slightly daunting to see 5 patients in pre- op all with your doctor's name on signs affixed to their beds. Great, I'm one of 5, patients may think. Instead consider discreet designations (color-coded signs are one idea) to show which patient belongs to each surgeon. • Warm blankets. If you aren't letting patients wear street clothes during the procedure, you're in the minority. Some facilities only make patients take off their tops and wear hospital gowns; others let patients wear their own loose, comfortable clothing in the room. Whatever your policy, keep in mind that patients may still get chilly even if they're wearing more than those paper-thin gowns, so consider offer- ing warm blankets. • Education. While I had the chance to shadow my surgeon in the OR before my surgery, your patients will rarely have that option. Instead, consider filming a cataract surgery (with legally appropriate patient consent, of course) or creating a presentation to walk patients through the procedure. You could post it on your web- site or show it during pre-op counseling. — Charles Slonim, MD Other Tidbits to Enhance Your Patients' Experience SMALL COMFORTS

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