negatively impact a patient, an employee or a visitor — has her name
entered into a monthly drawing for a gift certificate to a local eatery
or department store. Say, for example, someone notices that a patient
says he's having his right knee scoped, but the consent form says it's
his left knee. Or maybe someone spots a small pool of liquid on the
floor and makes sure it gets cleaned up before someone else comes
along and slips.
We used to just say thank you and move on when people made good
catches like those, but having the drawing seems to have increased
awareness. At first, we were getting 4 or 5 entries a month. Now it's
usually 15 or 20. Another benefit: We can also look for and address
any patterns that emerge. So along with boosting morale and safety,
the initiative helps us spot and correct systemic problems.
Lynn Pounds, RN
Orthopaedic South
Surgery Center
Morrow, Ga.
lpounds@uspi.com
2 3
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