O C T O B E R 2 0 1 5 O U T P A T I E N TS U R G E R Y. N E T 1 9
must get the person's attention and ensure they are listening. Next, you must
state the issue or problem clearly and concisely, and after that, offer a solution.
Finally, you need to ensure that a decision is reached among the team and that
it is implemented.
Those 4 steps sound obvious, he says, but if you miss one step in the process
there's a chance the com-
munication won't be
effective. For example, if
a nurse states she thinks
a sponge is at risk of
being left in the patient,
but doesn't ensure that
she got the surgeon's
attention and the team
doesn't check to guaran-
tee it's been taken out, the
speaking up didn't work.
Hold regular drills where
staff can practice using the
4 steps to communicate
with surgeons and fellow
team members, says Mr.
Byrum. The more staff fol-
low this communication
format, the more comfort-
able and natural it will be
when a real situation aris-
es. "It's one thing to speak
up," says Mr. Byrum. "It's
Protexis
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©2015 Cardinal Health. All Rights Reserved. CARDINAL HEALTH, the Cardinal Health LOGO, ESSENTIAL TO CARE
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We're here to help you meet — and
exceed — your clinical, ! nancial and
organizational goals. As a leader in the industry, with
over 50 years of surgical glove experience, Cardinal Health
continues to enhance our glove portfolio to provide protection,
performance and a broad range of styles tailored to your unique needs.
Combining innovation with state-of-the-art technology, our Protexis®
Powder-Free Surgical Gloves help to protect you from the potential risks
you face every day — such as needlesticks and sharps injuries.
There is a better way to double-glove.
*
Protexis® Blue-Colored Undergloves are specially designed to improve
the practice of double-gloving — pairing the bene! ts of basic
double-gloving with enhanced protection and increased safety.
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Visit cardinalhealth.com/protexis to learn more.
* As compared to wearing one glove or double-gloving with two same-colored gloves.
