day works better for us, allowing for a better flow once our quicker
cases begin.
9. The right atmosphere. We strive to make sure our facility is not only
clean, but also cheerful and well-maintained. Those are important
components in how patients perceive their care. No one wants to have
a procedure done in a place that's cluttered or dull.
At the end of the day
Ultimately, everyone has an important role — the business office,
the receptionist, the nursing staff, the CRNA, the patient attendants,
the OR staff and, most importantly, our physicians. Patients are com-
fortable and satisfied because our staff is friendly, compassionate,
competent, and full of smiles. Our positive attitudes, efficient work-
flow and effective treatments help ease their pain and improve their
outlook, so our patients end up smiling, too. OSM
6 3
M A Y 2 0 1 5 | O U T P A T I E N TS U R G E R Y. N E T
Ms. Booth (abooth@painconsultants.com) is the administrator of the PCET Surgery Center in
Knoxville, Tenn.
