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O U T P AT I E N T S U R G E R Y M A G A Z I N E O N L I N E | M AY 2 0 1 5
I D E A S T H A T W O R K
F
or a long time surgery centers have hidden the praise they
receive, with patient satisfaction survey scores and thank-
you letters simply thumbtacked to the break-room bulletin
board. Why not put patients' and families' compliments to use in your
facility's marketing efforts?
Instead of just handing patients a survey in their discharge materi-
als and hoping they'll return it, ask them during your follow-up com-
P O S I T I V E P R O M O T I O N
Don't Let Good Reviews Get Away
z TAKE THIS TABLET Why not ask patients'
families for comments while they're on site?
