Q: How do you ensure providers follow polices
and procedures and meet the center's needs?
LV: When I arrived at the center, the anesthesia contract was up for
renewal, so I took a long hard look at it and had a very frank conver-
sation about my expectations with Dr. Campbell. It's an exclusive con-
tract, but they had to continue to perform well if they wanted to main-
tain that exclusivity without risk of us searching elsewhere for serv-
ice.
FC: She expects us to provide first-rate service to meet the needs of
physician-shareholders, patients and the staff. We certainly feel like
we do that based on feedback from patients, physicians and staff.
LV: I came in as the new CEO and he entered the meeting as someone
who'd been at the center its entire 10-year existence. He knew the
challenges his team faced, especially with
ensuring a smooth and productive working
relationship with the facility's physician-own-
ers. We gained a lot of trust in one another in
that meeting. However, I did make it clear
that I'd establish reasonable expectations and
hold his team accountable.
Q: So you recommend establishing a point
person for the anesthesia team, someone who
can keep the lines of communication open
between the providers and the facility's adminis-
tration?
LV: The beauty of what's occurred here is that
we have one person who serves as the face of
the anesthesia team. Dr. Campbell is an
extremely reasonable and measured person
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