Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.
Issue link: http://outpatientsurgery.uberflip.com/i/476296
1 7 M A R C H 2 0 1 5 | O U T P A T I E N TS U R G E R Y. N E T MH- and lipid-rescue response, and BLS and ACLS certification tracking. • Infection control nurse. We know we need to provide formal training to the person wearing this hat, but consider expanding the duties to include maintenance of all of your facility health records, infection control tracking and hand hygiene surveillance. Consider including surveillance of your prep and scrub processes, too. • QAPI/risk manager. This person should be great at documentation. She facilitates the training of staff for risk and quality processes, main- tains incident reports, performs any needed follow-up and recom- mends trends for studies. She can also prepare the reports and collect your benchmarking data. • Medical records custodian/HIPAA compliance officer. Makes sense to combine the 2 under one hat, since both jobs require privacy and security of records. She can also facilitate records requests, records storage and related policy maintenance. • Patient liaison. Who wears your best patient advocate hat? Have her maintain your advance directive process, keep up with patient rights requirements and manage any formal grievances. She can help with patients who don't speak English and collect your patient satis- faction survey data. Passing out all these hats will still require facilitation and support. Some hats may need to be yours, but you can still put them on at des- ignated times so that those duties don't get missed. Ensure staff suc- cess by providing reporting tools. Maintain binders for each "hat" and keep them updated. Collaborate about findings and set goals. Track your activities and summarize them effectively to the governing board, then report the board's response and decision at your next team meeting. Hopefully, you may even end up with a few more good hair days. — Leslie Mattson, RN, BSHM