service, "is that even
though it's a medical facil-
ity, even though you're
there for care and may be
in pain, the mind-body
experience is incredibly
important. What you
holistically feel is going to
translate to how well you
do and how well you
accept whatever news
you get and whatever
experience you have in
the building. We want
everything to be welcom-
ing. That's the theory
behind it all."
OSM
4 8 S U P P L E M E N T T O O U T PAT I E N T S U R G E R Y M A G A Z I N E January 2015
z COMFORTABLE WAIT The waiting area is equipped with plush chairs, water,
coffee
and bathrooms. There's a circular greeting area, so staff see patients and
families as they enter, and never have their backs to them. There are also
screens with color-coded information, so families can follow patients through-
out the surgical process.
z BRIGHT APPROACH Colorful curtains divide pre-op bays and windows that
span the entire area provide plenty of light. "It's evidence-based design," says
project manager Jason C. Lee, of Array Architects. "Patients respond better when
they're exposed to natural light."
z PRIME LOCATION The pre-op area features a streamlined nurses station with
unobstructed views of care areas, so patients remain the primary focus at all
times.
E-mail jburger@outpatientsurgery.net
