Outpatient Surgery Magazine

Manager's Guide to Patient-Centered Care - January 2015

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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3 L earning from sur ve ys Patient-centered care is also family-centered care, says Judy Harless, MBA, CASC, administrator of SMI Surgery Center in San Diego, Calif. When patients are in the PACU, "we need to be careful not to neglect the people who are waiting for them," says Ms. Harless. "We offer blan- kets and pillows and keep them updated on the patient's schedule, so if a proce- dure is taking longer than anticipated, they're not worried." Communication is so important, she says, because having a loved one in sur- z NOTHING TO HIDE Offering patients a video of their surgery can promote confidence and help with future procedures.

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