Outpatient Surgery Magazine

January 2015 O U T PAT I E N TS U R G E R Y. N E T 1 Patient Centered Care Outpatient S urgery January 2015 R Magazine MANAGER'S GUIDE TO www outpatientsurgery.net Supplement to Making the surgical process easier for those who matter most. 13 Leave a lasting post-op impression 46 A stunning new surgical tower in the Bronx 50 Q&A with Mt. Sinai's patient experience guru 6 I Am a Surgeon I Am a Patient

• Manager's Guide to Patient-Centered Care
• Table of Contents
• I Am a Surgeon I Am a Patient
• Post-Op Perks
• Intubate With Care
• Make the Pre-op Process More Pleasant
• "Why Do You Keep It So Cold in Here?"
• A Patient-Centric Approach To Facility Design
• Why Patient-Centered Care Matters