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O U T P AT I E N T S U R G E R Y M A G A Z I N E O N L I N E | S E P T E M B E R 2 0 1 4
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n just over a year, Lafayette (La.) General Health has moved from the
1st percentile in its employee satisfaction survey to the 61st. Faith
LeBrun, RN, BSN, MBA, CAPA, the director of perioperative services,
credits the improvement to 3 things: engagement, empowerment, and
rewards and recognition.
From fantasy-football-like competitions that incentivize starting cases
on time to staff music videos like Talk Surgery to Me (a play on the pop
song Talk Dirty to Me) to increased participation at meetings, Ms.
LeBrun says that engaging staff has increased their happiness, team-
work and patient care. "Fun is free, and you can have it at work and take
excellent care of the patients," she says.
Ms. LeBrun says that keeping staff engaged has also helped to
'FUN IS FREE'
Lafayette General's Steps to Success:
Engage, Empower, Reward
l FEELING LIKE FAMILY Faith LeBrun, RN, BSN, MBA, CAPA (kneeling in white jacket) says she keeps this
photo, taken after the staff won an award just 1 month after she started, hung in both her office and her home.
