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hits a deadline saying it's time to follow up, it then gets added to the col-
lector's workflow.
Ms. Rochon credits the 9% drop in AR greater than 90 days to using
the new software and metrics. She notes that in dollar amounts, in
just over a year, AR greater than 90 days has decreased by more than
$1.02 million.
Motto: What gets measured gets done
The software is also used to track patient balances. The center only
sends 2 statements and attempts 1 phone call before assigning
use for about 2 years, the records can be stored electronically, signifi-
cantly reducing the center's paper burden. Staff members carry an iPad
with them and use it to access the software, find their task and mark
down notes for that day.
Plus, he says, E-Log has a feature for inter-office communication. So,
when a nurse is checking supplies and notices a few items getting low,
she can send a direct message to the administrator listing exactly what
is needed, he says.
His staff love it, he says, and surveyors like it too. With just a few
swipes on the tablet, the staff can pull up logs for any task on any day a
surveyor asks for, something Dr. Hilinski says is much harder when
tracking with paper.
"I've had several inspectors come in, and every one has asked, 'Why
don't we have this?'" says Dr. Hilinski .
Dr. Hilinski says that because of its popularity, he is in starting to work
with a software company to make it available to other surgical centers.
"It has reduced the paper burden significantly," he says. "Plus, it
makes the job a lot easier to do."
— Kendal Gapinski
