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O R T H O P E D I C S
Mr. DeConcillis' surgeons are currently trialing 4 systems. He has an
attractive offer in his back pocket from a company with excellent
technology, but without a proven track record in customer service.
"That factor alone is holding us back, even though they're giving us a
great deal," he says. "So now we're also considering the company with
great service and the next best deal, and working on bringing down
the price."
Like any capital purchase, your decision will often boil down to
finances, and differentiating between surgeons' needs and wants. Do
they really need a new platform to achieve better patient outcomes?
"If they tell me the system will contribute to healthy, happy patients
who feel good about the procedures they undergo, then OK, I'll get it
for them," says Ms. Berreth. OSM
E-mail dcook@outpatientsurgery.net.
N O V E M B E R 2013 | O U T PAT I E N T S U R G E R Y M A G A Z I N E O N L I N E
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