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IDEAS That Work
MENU OPTIONS
Buy Lunch for (Most of) Your Surgeons
T
here's a
school of
thought that
says the way to a
busy surgeon's
heart is through
his stomach. So
we feed our docs,
providing lunch
to curry their
favor and keep
their cases coming to our center.
They can place
their orders from
a menu and clipboard at our control desk. We've found that we can get compliance by way of the stomach as well. At the control desk there's
also a daily list of docs who are late with their dictation and holding up our business office. If the surgeons don't dictate on time,
guess what? No lunch for them. It works! Especially since their
first assistants or any other staffers they bring along with them
won't get lunch either. That can be a powerful incentive.
Barbara J. Holder, RN, BSN, LHRM
Andrews Institute Surgery Center
Gulf Breeze, Fla.
bholder@andrewsinstitutesc.com
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O U T PAT I E N T S U R G E R Y M A G A Z I N E O N L I N E | N O V E M B E R 2013
