Outpatient Surgery Magazine - Subscribers

How Do You Measure Up? - October 2013 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

Issue link: http://outpatientsurgery.uberflip.com/i/187647

Contents of this Issue


Page 86 of 118

OS_1310_part2_Layout 1 10/7/13 10:26 AM Page 87 P A I N M A N A G E M E N T patients of the waiting room they enter through may exacerbate this discomfort. Providing them with a separate waiting room, a quiet, dimmed environment with padded chairs where they can sign in and recline among other patients who understand how they're feeling can ease the path into treatment. Once the case volume at our multi-specialty surgery center started booming, we catered to these needs with a separate entrance, waiting room and pre-op for our pain patients. Make it personal Facilities that see pain management patients see them over and over again. They are repeat customers in a way that your elective surgery patients are not. These regular visitors get to know your facility, so getting to know them can be an avenue to providing a more satisfying experience. At our center, we don't rotate our pain nurses through our surgery schedule. The nurses who shepherd pain patients through their procedures are the same ones they've met before. And our nurses do get to know them. They know their names, they remember some of the personal things they've told them, they know whether they like coffee or tea after their injections. A lot of times, these patients are dealing with emotional as well as physical pain. A personal touch can be inspiring to their recovery. This personal touch does, of course, require a special type of person. There's a dedication and mindset involved in treating pain management patients. In general, they demand a bit more attention than other patients, and are best served by providers who can adequately listen and respond to their needs. Efforts toward more comfortable care aren't going to work if your patients are in the hands of a nurse who "doesn't want to hear it." Pain management nursing requires the same sort of drive and passion as surgical nursing. For our service O C T O B E R 2013 | O U T PAT I E N T S U R G E R Y M A G A Z I N E O N L I N E 8 7

Articles in this issue

Archives of this issue

view archives of Outpatient Surgery Magazine - Subscribers - How Do You Measure Up? - October 2013 - Subscribe to Outpatient Surgery Magazine