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How Do You Measure Up? - October 2013 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

Issue link: http://outpatientsurgery.uberflip.com/i/187647

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Page 28 of 118

OSE_1310_part1_Layout 1 10/7/13 10:02 AM Page 29 BUSINESS ADVISOR understand the role of other players in the patient care experience, and help patients navigate the entire continuum of care related specifically to their surgery experience. It's true that as an independent provider you may not have much control over what happens on either side of a patient's surgical experience. But by taking time to understand all the pieces of the surgery puzzle from the patient's point of view, and doing what you can to improve communication between providers, your surgery center can play an important role in increasing patient satisfaction, improving surgery outcomes and lowering the cost of care — all of which will be seen favorably by payors and regulators as our healthcare system moves from volume-based to value-based reimbursement. A good first step for your center is to assume a leadership position in your community. Identify all possible providers patients may encounter both before and after surgery: primary care providers, surgeons, anesthesia providers, lab technicians, imaging techs, pharmacists and physical therapists. Each of these providers may have a part to play in a patient's care. Get to know them and form professional relationships so you can discuss their services with patients and advise how they can help improve care beyond your walls. Meet and greet Host a "getting to know you" lunch meeting with the decision-makers of key outside players. Learning who they are and being able to provide patients with the names and phone numbers of the other professionals they'll need to contact is good practice. These relationships 2 O C T O B E R 2013 | O U T PAT I E N T S U R G E R Y M A G A Z I N E O N L I N E SIMPLE. SMART. SECURE. A web-based regulatory compliance document management system designed for the healthcare industry. Designed By ASC Administrators Approved By ASC Surveyors Tested By ASC Management Companies 2 9

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