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STAFFING
Arthur E. Casey, CASC
Take Your Team From Good to Great
3 opportunities to make your staff the best they can be.
H
ave you asked yourself if your employees are truly competent? Do you
know the strengths and weaknesses of each staff member? Do you take
steps to develop and support their individual skills, abilities and job performances? Quality education is often lacking due to cost and time constraints,
but by always looking for and capitalizing on teachable moments, you'll inspire
workers to better themselves and your facility. Let's explore 3 key ways to tap
into the true potential of your staff.
Use competency reviews to ID areas for improvement
You likely conduct initial orientation and competency reviews as new
employees work through all of the operations of your facility, and specifically
through all of the functions of their positions. In addition to the orientations, you
conduct annual competency evaluations as part of their performance appraisals,
perhaps relying on generic forms for documentation. The forms are often adequate for noting that evaluations were completed, and in most cases managers
note employees are 100% competent in the required skills. But if every employee
is fully competent, how can you further their education? Use of a generic form typically glosses
over analysis of individual needs of the staff.
Everyone has areas that can be improved upon or
knowledge that can be expanded. The required
functions of evaluation and competency reviews
present opportunities to identify specialized,
focused training that would benefit not just the
employee, but the facility as well.
Use the evaluation process to help identify those
TEACHABLE MOMENTS Employees should
be truly tested each time they're evaluated so
areas of needed improvement. Set up a 1 to 10
their skills and knowledge improve.
competency scale instead of using a boilerplate
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