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Just because someone has been in your organization for years doesn't mean you can shortcut training. Doing so would set the employee up for failure.
Employees with strong clinical backgrounds must
be schooled on the financial side of surgery. A business wiz will need a primer on clinical issues.
How computer-literate is the employee? To begin
with, she should already be proficient with
Microsoft Office. However, she might not be as
comfortable with every module of your computer
software. A nurse, for example, might have mastered the scheduling, supply inventory and reporting programs, but not the billing module.
Employees who cut their teeth in the business
office must learn how to schedule cases and order
surgical supplies. Start computer training as soon
as possible and provide examples of case reports
and business documents for reference. Provide
bookmark links to valuable resources such as
industry websites and educational resources.
Don't forget to address practical items such as
check-signing privileges, bank access and how to
submit survey notifications to accreditation agencies.
O C T O B E R 2012 | O U T PAT I E N T S U R G E R Y M A G A Z I N E O N L I N E
