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whiteboard and use a wipe-off
marker to write down the patient's
name. You can use this aid when
you need to call the family post-procedure. Your staff (or their loved
one's surgeon) can walk over to
them with a smile and escort them
PARTING GIFT
to the consulting area or PACU.
Send Patients Home
With a Travel Mug
This adds to the warmth and personalized service your facility can
provide and avoids impersonal
pages and beepers. Yes, there is a
chance the waiting parties will
move around, but most surgical
waiting rooms should be small
enough for the receptionist to
notice this and make adjustments to
the floor plan.
Joan Dentler, MBA
Outpatient Strategies and ASC
Strategies
Austin, Texas
jdentler@ascstrategies.com
M
aintaining proper
hydration is essential
after surgery. We pro-
vide our patients with thermal mugs
for use during their phase II recoveries. The mugs, which sport our logo,
serve as useful promotional items
that also remind patients to continue
hydration at home after surgery.
Vicki V. Schultz, RN, CASC
Texas Health Women's Specialty
Surgery Center
Dallas, Texas
vschultz@thwssc.com
O C T O B E R 2012 | O U T PAT I E N T S U R G E R Y M A G A Z I N E O N L I N E
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