PERFORMANCE INDICATORS
Key Hospital Quality Measures
Surgical care improvement
Patient experience of care measures
(measured in success rates):
(measured in success rates):
• Staff orders recommended
• nurses communicated well (always)
• physicians communicated well (always)
venous thromboembolism prophylaxis.
• help received quickly (always)
• Patients receive appropriate venous thromboem-
• pain controlled well (always)
bolism prophylaxis within 24 hours of surgery.
• staff explained medications (always)
• Patients on beta blockers before arrival
receive beta blockers during perioperative
• facility kept clean (always)
period.
• given discharge instructions (yes)
• overall hospital rating (high)
• would recommend hospital (definitely)
Focus on what matters
program." OSM
Dr. Shapiro says ASC quality data report-
E-mail dcook @outpatientsurg ery.net.
ing will evolve into pay-for-performance
based on the value-based purchasing
model. Will the 2 programs eventually
merge? That's uncertain. What's clear is
reimbursement tied to some form of quality measures is here to stay. Embrace the
new payment model, but don't lose sight
of what drives you and your staff to excel.
"Take the best possible care of patients
because it's the right thing to do," says Dr.
Shapiro. "Not because it will make your
statistics look good for some reporting
J A N U A R Y 2013 | S U P P L E M E N T
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O U T PAT I E N T S U R G E R Y M A G A Z I N E
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