Outpatient Surgery Magazine

The New Quality Standards - January 2013

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

Issue link: http://outpatientsurgery.uberflip.com/i/153372

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Page 46 of 48

NEW PERSPECTIVE are bombarded with when they enter your Don't Forget to Look Up facility. Second, if you do need to hang signs, don't simply tape up sheets of paper. That looks cheap, and the signs will fray or tear before long. Instead, have signs professionally made. At the very least, laminate typed copy on colored sheets of T paper for an inexpensive way to achieve a hink about it: Patients are wheeled throughout your facility on stretchers during most of their stay, flat on their backs looking up at the ceiling. Walk your professional look. If you have brochures on display, place them in plastic holders instead of stacking them freely on the desk. halls and look up to see what they see. Even better, have one of your staff members wheel you around the facility on a stretcher. Keep an eye out for water stains, chipped tiles and cobwebs, which cleaning service crews often Do patients see piles of medical records strewn across the receptionist's desk? Does she keep her super-sized soft drink or snacks in plain view? The front desk should be pristine. miss. • Floors. Be aware that wax buildup can — Donna Smith, MT, CASC make even clean floors appear soiled, especially in corners and along the edge of once before closing, check stacks in the baseboards. The cleaning crew at one of waiting room, pre-op and PACU to ensure my former facilities didn't do a good job of issues are evenly distributed. maintaining the floors, and wax began to • Front desk. If it sits behind a glass win- collect. As a result, our patient satisfaction dow, is the window covered with an exces- scores dropped as comments mounted sive number of signs that indicate, for about the uncleanliness of the center. We example, where patients should sign in? changed cleaning companies and saw First, limit the amount of signage patients patient satisfaction scores rebound. J A N U A R Y 2013 | S U P P L E M E N T TO O U T PAT I E N T S U R G E R Y M A G A Z I N E 4 7

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