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MEDICAL MALPRACTICE
conditions of storage (refrigerated, room temperature, anesthesia cart, etc.). The better you
document, the better you protect yourself.
4
Reach out to patients first. Although it's
tempting to lay low when there's a drug
recall, it's best to get in touch with your
patients before federal agencies do (if you
can). Doing so shows you care about your
patients and are acting in their best interests
— and prompts patients to view you positively. Reassure patients that you've done
your documentation and you're trying to find
out more, and request that they follow up
with their physicians. Customer service is
incredibly important in such situations.
Safety and security
Following these steps is not only good practice,
it could also potentially help you in the event of
a recall. Your due diligence, documentation and
communication could mean the difference
between your being named as one of the defendants in a contamination-related lawsuit, and
F E B R U A R Y 2013 | O U T PAT I E N T S U R G E R Y M A G A Z I N E O N L I N E
