Outpatient Surgery Magazine

Personal Battle - March 2021 - Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

Issue link: http://outpatientsurgery.uberflip.com/i/1348738

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Page 11 of 69

12 • O U T P A T I E N T S U R G E R Y M A G A Z I N E • M A R C H 2 0 2 1 O ur "Above and Beyond" program allows staff members to nominate their colleagues for recognition whenever they are seen upholding our facility's core values, which include PROPS FROM PEERS Highlight Staff's Good Deeds CORE VALUES Staff-to-staff shout outs improve morale and remind everyone how to carry themselves each day. always putting the patient first, being inclusive, not participating in gossip and being respectful when challenged — and graceful when wrong. Nominated employees are entered into weekly drawings for small prizes. Staff members also write the names and good deeds of deserving colleagues on small clouds that are hung on a promi- nent bulletin board for everyone to see, acknowledge and hope- fully emulate. Elizabeth Austin, BS, RN AUA Surgical Center Amarillo, Texas eaustin@amarillourology.com D ischarge can be a confusing time for patients and their family members. The after-effects of anes- thesia cause some amnesia, and the information and directives about post-op care are given when family members might be more focused on getting their loved ones home. Creative methods of communication during this critical time improve comprehension of post-op care directives, so we created labels that describe and depict common side effects to anesthesia — scratchy throat, drowsiness and upset stomach — and affix the labels on plastic drinking mugs sent home with patients. We've found the text and pictures enhance the verbal education patients receive while recovering after surgery and have had a posi- tive impact on their perceptions of the care they received. Lynda Schoppe, MSN, RN, CNOR, CAPA, CNEcl St. David's South Austin (Texas) Medical Center lynda.schoppe@stdavids.com DISCHARGE INSTRUCTIONS Mugshots Remind Patients About Anesthesia's Side Effects LEARNING THAT STICKS Informative labels helped increase patient satisfaction scores at St. David's South Austin (Texas) Medical Center from 82% to 96% over the course of a year. AUA Surgical Center Lynda Schoppe Ideas Work That

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