copies of past survey results,
along with notes from surveyors
regarding the topics they empha-
sized and their recommended
improvements. It also helps to
meet with physicians at this time
to get their buy-in on changes that
might need to be made. When
meeting with physicians, present
the accreditation guidelines and
the updates that need to be made
to your current protocols, so you
can justify operational changes
with specific reasons.
• Teachable moments. The
unannounced inspection and
feedback from the consultant
provided valuable insights that
we used to prepare for the sur-
vey. While the October 2019 sur-
prise visit was stressful, it ended
up being a really good experience
that got us laser-focused for the
official survey in June 2020. We
explained to the surveyor that we
weren't new to the center, but we
were both adjusting to our new
roles. She gave us several good
suggestions to help us move for-
ward with confidence.
Many involved credentialing,
as well as tips on how to keep
employee files, quality improve-
ment and performance improve-
ment studies up to date. The sim-
plest of tips, such as putting
employees' dates of hire on the
outside of their personnel folders,
wound up saving us time — not
to mention added one practice
we knew the formal surveyor
would be glad to see eight
months later. The surveyor who
conducted the surprise visit told
us, "If you know better, you do
better." She was satisfied with the
5 4 • O U T P A T I
E N T S U R G E R Y M A G A Z I N E • F E B R U A R Y 2 0 2 1
Book a demo at ascistus.com
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with your quality.
Impress surveyors
with your QAPI.
615-610-1177 ext 1
sales@ascistus.com
ascistus.com
With ASC WebQI you can achieve
higher levels of recognition with an
on-going, data-driven QAPI program
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porting within a single platform. And
to make it even easier, our system is
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CONSTRUCTIVE CRITICISM Surveyors are often willing to provide useful tips and advice that your team can use to work
more efficiently and effectively.
Amanda
Harris
