lations and scheduling issues.
For example, the facility calls
patients two to four days prior to
their appointments, and patients
are required to fill out a COVID-
19 questionnaire before intake.
The goal is to keep the case
schedule filled, but safety is
more important. "If patients
don't comply with the regula-
tions we have in place and we
have to cancel cases, we will,"
says Dr. Kim.
Ms. Young says minimizing
pre- and post-procedure ineffi-
ciencies can help free up time to
focus on procedures. "For exam-
ple, we have all patients come
into the clinic for a pre-procedure
work-up," she explains. "Lots of
information gathering and teach-
ing occurs, and that's when we
have patients sign insurance and
consent forms."
The facility's staff also pre-
views the next day's procedure
schedule and will move the start
time of cases up in order to fill
gaps and decrease wasted time.
Positive reviews
Dr. Kim appreciates how quickly
his patients have adapted to the
facility's new processes and, in
turn, they appreciate the extra
mile his center has gone to keep
them safe. "Patients recognize
the safe care we've been provid-
ing," he says. "They tell their fam-
ily members and friends. They
know we'll do whatever it takes
to perform procedures safely."
Word travels quickly, leading
to more essential screenings
being performed — even during
the pandemic.
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SAFE SPACE Inform your patients of the safety precautions that are in place at your facility.
