Outpatient Surgery Magazine

Special Edition: COVID-19 - January 2021 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

Issue link: http://outpatientsurgery.uberflip.com/i/1324432

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Page 27 of 35

American Telemedicine Association, a nonprofit that provides clinical practice guidelines for virtual care. Dr. Kvedar says it's all part of the new wave of medicine. "The digital-first approach is very powerful in healthcare delivery, especially now when everyone is under immense pressure to use brick and mortar facilities very efficiently," he says. "Same-day surgery is a great example of that." Medicine is always slow to change, says Dr. Kvedar, so it's important that health- care facilities begin to interact with their customers as Uber and Lyft does, with patients arranging, paying and rating the service from a mobile device. "Texts are so incredibly engag- ing that there is a tremendous opportunity for outpatient facili- ties to operate much more effi- ciently," he says. "Patients have more positive experiences overall and multiple texts help us navi- gate the multiple potential failure points throughout the episode of care, such as a patient not com- plying with pre-op instructions that causes a case-start delay." Dr. Kvedar points to efficiency as a prime motivator for increased virtual offerings in outpatient facil- itiesas. "ORs need everything to go like clockwork," he says. "If they don't, facilities incur extra costs, and there's no revenue to offset it. Digital tools help avoid that." Providers have shown more interest in taking the virtual leap since the pandemic, says Dr. Kvedar, with orthopedics surpris- ingly taking a leading role. Many orthopods didn't see an overlap with remote medicine and what they do. Then COVID hit, and they were forced to care for their patients without seeing them. "Before the pandemic, you could- n't get their attention," he says. "Then they learned they could do pre-op assessments, post-op wound checks and set up physi- cal therapy appointments remote- ly. Now they realize telemedicine opens up all kinds of new vistas to improve quality care and patient satisfaction." OSM 2 8 • S U P P L E M E N T T O O U T P A T I E N T S U R G E R Y M A G A Z I N E • J A N U A R Y 2 0 2 1 Exceed patient expectations with simplicity. Simple, effective text messages for patients and their families. No portal to join No app to download No extra work for staff visit www.mycaretext.com for more information Status Updates Directions Wait Times Education Care Coordination for patients Patient is recovering from surgery and you can visit soon. Click here to learn more about caring for your loved one. Thank you for the info and updates!

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