Outpatient Surgery Magazine

The Secret of Gritflowness - October 2020 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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Page 8 of 75

O C T O B E R 2 0 2 0 • O U T P A T I E N T S U R G E R Y . N E T • 9 P atients often sit nervously in the reception area as they wait to hear their name loudly called when it's time to get prepped for sur- gery. To take some of the stress out of the nerve-racking time, we mapped and labeled each chair in our facility's atri- um. When patients check in, the front desk worker notes in their file where they're sitting. That way, when it's time to bring patients back for surgery, nurs- es can go right up to them, quietly intro- duce themselves and walk them back to the pre-op area. The personal greetings set the tone for a positive and caring experience with us. Bill Willis, RN Vance Thompson Vision Sioux Falls, S.D. bill.willis@vancethompsonvision.com P atients are informed before and after surgery about the amount of post-op pain they're likely to experience. To complement those important discussions, we created visual aids for the proce- dures we perform that clearly outline the anatomy of the affect- ed area of the body. The photos and diagrams provide useful information that connects the dots to the verbal pre- and post- op instructions patients receive and set the stage for realistic expectations of how much pain they'll feel after procedures. The visu- al aids have also helped to increased the level of satis- faction they feel with the care we provide. Adam Johnson, BSN, RN AUA Surgical Center Amarillo, Texas ajohnson@amarillourology.com VISUAL CUES AUA Surgical Center uses diagrams to accent the verbal pre- and post-op instructions given to patients. SHOW AND TELL Pictures Help Set Expectations About Post-op Pain Adam Johnson FIRST IMPRESSION Discreet Greetings Put Patients at Ease ASSIGNED SEATS Each chair in the waiting area at Vance Thompson Vision is labeled, so staff can easily identify patients who are next in line. Bill Willis, RN

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