patients, but they love them."
The center's staff also waits to position patients
until right before their eye procedures, something
they truly appreciate. "We leave them at about a 30-
degree angle, so we can still administer
drops, and we put a pillow under their
knees to help alleviate pressure on their
back," says Ms. McCafferty. "Waiting
until right before their procedure to lay
them flat reduces their anxiety."
Today's patient has come to expect
and appreciate the personal, hands-on
approach and will do their research to
find a facility that best suits their needs.
"Outpatient facilities in general have a
distinct advantage in terms of making a
patient feel well-cared for," says Mr.
DeConciliis. "Because we're smaller in
size and scope, with less patients, our
nursing teams can be at a patient's side
more frequently and listen to what they want and
need. It's important to encourage this type of
patient feedback, and make changes as needed to
improve your systems and practices."
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Keith Gruebele, SVP Patient Lending • keithgruebele@bhg-inc.com • 315.263.6399
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THERE'S AN APP FOR THAT The O Bar is located at the front entrance of Ochsner Medical Complex – The
Grove and allows patients to get help with installing apps on their phone.
Ochsner
Medical
Complex
–
The
Grove
