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STAFFING
Lisa Waters, RN
Is Your Staff About to Explode?
4 tips for resolving issues and relieving everyday stress.
I
f you've
worked in surgery long
enough, you're
well aware of
when pressures
mount and frustrated staff mem-
ANGRY MOB Defuse staff tensions before they blow into full-fledged conflict.
bers are at each other's throats. Here are 4 ways to defuse tensions as
the tick-tick-tick of a staffing time bomb grows louder.
1
Work within your policies
When I went through a nasty divorce, it affected my job per-
formance and my superiors had to hold me accountable. The experience taught me a lesson about being fair, within the constraints of
running a business. Everyone ultimately has to be accountable to the
greater goods of patient care and overall employee/patient/physician
satisfaction.
When dealing with employee performance issues, strive to be firm in
principles while flexible in actions. When one of my employees was
habitually late, I observed her tardiness for a while (maybe she was hav2 6
O U T PAT I E N T S U R G E R Y M A G A Z I N E O N L I N E | M A R C H 2013
Lisa Waters, RN
what it feels like
