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O U T S O U R C I N G
As a surgical manager, it's often not enough to be good at what you do — you usually have to be good at what you don't do as well. Or you could recognize where your expertise falls short and delegate some of those tasks. Here, 3 surgical managers provide insights into the outsourced services they couldn't live without.
HR specialists
Human resources isn't as simple as hiring, firing, doing payroll and making sure staff fill out their W-4s and I-9s. Human resources is such a specialized field that, "unless you know it inside and out, you can actually put your business into harm's way without realizing it," says Elena Serda, the director of business development for Physician Owned Surgical Centers, which owns about 50 surgery centers. "With our busy workload, it's nice to know that the intricate rules and regulations are in the hands of a specialist company we trust."
When Ms. Serda was considering the company Physician Owned Surgical Centers now works with, a dedicated team "initially came in, did a walkthrough of our ASCs and said, 'This is what you need to fix, and this is what we can do for you.'" For example, the employee handbook needed minor tweaks, and the way employee eligibility (I-9s) and tax withholding (W-4) forms were stored needed to be changed. Those kinds of insights convinced her that the HR company's services were needed.
