Outpatient Surgery Magazine

Back To Work - June 2020 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

Issue link: http://outpatientsurgery.uberflip.com/i/1259627

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Page 23 of 116

1. Take personal inventory Because your staff will be looking to you for strong leadership during this time, honestly assess your ability to serve as a therapeutic listener and go-to person for your OR team. How do you feel about the stigma surrounding depression, anxiety and PTSD? Are you prepared to lis- ten to the firsthand, individual stories of your nurses? If you feel overwhelmed by the prospect of serving as the point per- son or realize that you have biases toward mental health issues, that's okay. It's much better to realize these feelings than to ignore or deny them. What you can do is become an informed referral agent. A full appreciation of what your organization can offer to those who are struggling, such as employee assistance programs, and helping them connect with those services, will demonstrate compassion. Also con- sider forming support groups. These in-house or social media spaces may help staff receive support from others who endured similar trau- matic experiences. 2. Start with empathy Create a safe psychological space for all returning workers by estab- lishing a strong culture that promotes safety, empowerment and heal- ing. Mental health is rarely emphasized for healthcare workers who often suffer from burnout and compassion fatigue. If someone on your staff is struggling, listen with a tone of openness and acceptance instead of blame. Start the conversation with What's happened to you? instead of What's wrong with you? 3. Understand residual effects Mental trauma doesn't follow a neat timeline. That's why it's so criti- cal to view everything through a trauma-informed lens and under- stand that stimuli in the work environment can trigger flashbacks to Staffing S 2 4 • O U T P A T I E N T S U R G E R Y M A G A Z I N E • J U N E 2 0 2 0

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