Outpatient Surgery Magazine

Back To Work - June 2020 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

Issue link: http://outpatientsurgery.uberflip.com/i/1259627

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Page 20 of 116

claims to insurance companies." Welcome patients Monticello Community Surgery Center in Charlottesville, Va., could have reopened all four of its ORs on May 4, but opted for two instead. The facility wants time to test the new COVID-19 screening measures, patient registration processes and cleaning protocols. "We'd rather start smaller and build up rather than go full-bore and find out that we have to dial things back," says CEO Andy Poole. Mr. Poole says there hasn't been a huge number of patients putting off getting surgery because of a fear of contracting the coronavirus, but there has been some. Staff at Monticello therefore created a writ- ten document for physicians to distribute to patients at their pre-op evaluations. "It includes a rundown of the additional precautions we've taken and a list of new things they can expect, such as having their tempera- tures taken and having to wear masks and gloves, and informing them that their visitors will have to wait in the car," says Mr. Poole. "The message is that these things are all being done on their behalf, to keep them safe while they're here." Market your services It's now more important than ever for surgery centers to put on their marketing and promotional hats, says Mr. Gruebele. "ASCs have become accustomed to patients following physicians into their facilities," he adds. "This is an opportunity to start telling patients about how outpatient surgery produces lower infection and readmission rates." Even though elective surgeries have been allowed to resume, it's 3 2 J U N E 2 0 2 0 • O U T P A T I E N T S U R G E R Y . N E T • 2 1

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