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A
s elective procedures resume during the COVID-19 outbreak,
you need to tactfully communicate with anxious patients,
help financially strapped individuals afford surgery, manage
uncertain caseloads and make sure your facility is on firm financial
ground as concerns of a second wave persist. The efforts you make to
address these challenges will set your facility up for future success
when the surgical landscape eventually returns to normal.
Improve your revenue cycle
Patients whose procedures were approved by insurers
before their surgeries were canceled now might not have enough
disposable income to pay out-of-pocket expenses. "It will be a
1
Capitalizing on the Coronavirus
Short-term challenges offer opportunities for long-term improvement.
Business Advisor
Adam Taylor | Senior Associate Editor
MEETING OF THE MINDS Providing patients with additional financial and clinical support now will set your facility up for future
success.
