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STAFFING
To avoid confusion and to keep a close watch on your supplies,
establish a policy that reps cannot enter supply areas without being
accompanied by a staff member. Also make sure your materials manager approves all items reps take out of the building and credit to
your center.
Friendly reminder
It's important to point out that many reps respect facility leadership and
will bend over backward to get last-minute supplies or equipment if
you're caught shorthanded. Some just get too comfortable and, when
they do, you have to remind them that they're guests in your facility —
not on your payroll. OSM
Ms. Moschkau (lisa.moschkau@ scasurgery.com) is the QI/risk management team leader at St. Cloud (Minn.) Surgical Center.
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